Find help fast

General questions, or question on 2019 or 2020 benefits

For help with current or next year’s benefits, please contact the HR Service Center at or (213) 821-8100. HR Service Center representatives are available 8am-6pm Monday through Friday, but they’ll be available extended hours the last few days of open enrollment, including over the weekend before the open enrollment deadline of November 18:

  • Friday, November 15 – 7am-6pm
  • Saturday, November 16 – 10am-4pm
  • Sunday, November 17 – 10am-4pm
  • Monday, November 18 – 7am-6pm

For more information, visit the HR Service Center webpage.

Finding a provider

See Finding providers.

Enrolling in Workday

To log into Workday, visit the Employee Gateway and click on the Workday icon (it’s the first popular link). To learn more about Workday access, visit Workday help.

View the Workday Open Enrollment Guide.

Health assessment help

(877) 417-3361

Flu vaccine scheduling

USC Pharmacies

Specific plan contacts

USC Trojan Care EPO and USC PPO

HealthComp customer service – benefits, eligibility, claims or to request additional/replacement plan ID
(855) 727-5267

Making an appointment with Keck doctors (EPO/PPO members)
(323) TROJANS (876-5267)

Provider inquiries – EPO only

Anthem provider inquiries – PPO only
(800) 888-8288

USC Health Plans – general questions regarding plan benefits
(213) 740-0035

Lyra Health

Livongo Diabetes program
(800) 945-4355

LiveHealth Online

Anthem HMO
(800) 227-3771 (HMO member services)
(800) 677-6669 (provider inquiries)
(800) 235-8631 (prescription coverage)

Kaiser HMO
(800) 464-4000
(800) 788-0616 (Spanish)

Anthem MyChoice HMO
(800) 999-3643

Delta Dental PPO
(888) 335-8227

United Concordia HMO (group #740385001)
(800) 937-6432

Vision Service Plan
(800) 877-7195

Wageworks (flexible spending accounts, fitness incentive)

(866) 642-7917

Hyatt Legal
(800) 821-6400


Para asistencia en espaƱol, llame al centro de servicio de recursos humanos al (213) 821-8100.