Find help fast

General questions, or question on 2019 or 2020 benefits

For help with current or next year’s benefits, please contact the HR Service Center at uschr@usc.edu or (213) 821-8100. HR Service Center representatives are available 8am-6pm Monday through Friday, but they’ll be available extended hours the last few days of open enrollment, including over the weekend before the open enrollment deadline of November 18:

  • Friday, November 15 – 7am-6pm
  • Saturday, November 16 – 10am-4pm
  • Sunday, November 17 – 10am-4pm
  • Monday, November 18 – 7am-6pm

For more information, visit the HR Service Center webpage.

Finding a provider

See Finding providers.

Enrolling in Workday

To log into Workday, visit the Employee Gateway and click on the Workday icon (it’s the first popular link). To learn more about Workday access, visit Workday help.

View the Workday Open Enrollment Guide.

Health assessment help

HealthFitness
https://uscwellness.cafewell.com
CustomerService@hfit.com
(877) 417-3361

Flu vaccine scheduling

USC Pharmacies
https://pharmacies.usc.edu/flu/
pharmflu@usc.edu

Specific plan contacts

USC Trojan Care EPO and USC PPO

HealthComp customer service – benefits, eligibility, claims or to request additional/replacement plan ID
https://hconline.healthcomp.com/usc
(855) 727-5267

Making an appointment with Keck doctors (EPO/PPO members)
http://keckmedicine.org
(323) TROJANS (876-5267)

Provider inquiries – EPO only
http://hconline.healthcomp.com/uscprovidersearch.aspx

Anthem provider inquiries – PPO only
http://anthem.com/ca
(800) 888-8288

USC Health Plans – general questions regarding plan benefits
healthplan@usc.edu
(213) 740-0035

Lyra Health
usc.lyrahealth.com

Livongo Diabetes program
(800) 945-4355

LiveHealth Online
www.livehealthonline.com

Anthem HMO

www.anthem.com/ca
(800) 227-3771 (HMO member services)
(800) 677-6669 (provider inquiries)
(800) 235-8631 (prescription coverage)

Kaiser HMO

www.kaiserpermanente.org
(800) 464-4000
(800) 788-0616 (Spanish)

Anthem MyChoice HMO

www.anthem.com/ca
(800) 999-3643

Delta Dental PPO

deltadentalins.com
(888) 335-8227

United Concordia HMO (group #740385001)

www.ucci.com
(800) 937-6432

Vision Service Plan

www.vsp.com
(800) 877-7195

Wageworks (flexible spending accounts, fitness incentive)

www.wageworks.com

Gympass

gympass.com/us/usc-us
(866) 642-7917

Hyatt Legal

info.legalplans.com
(800) 821-6400

 

Para asistencia en espaƱol, llame al centro de servicio de recursos humanos al (213) 821-8100.